Call Recordings and Data Protection 2018 – GDPR & national legislation
Most call centers record telephone calls and the caller is informed of it by an automated voice. However, our voice is a type of personal data and its recording and storage is lawful if a compulsory law prescribes it or the person involved in the call has given consent to be recorded.
This conduct is obvious in the case of certain companies and public services providers who fall under the scope of special laws since statutory law provides the legal basis for their mandatory data management.
What about those companies who fall outside this circle but find call recordings important anyway? What to pay special attention to when obtaining the client’s consent? Details are available in our blog entry. If you are interested in this topic please contact us for more information in English.